Inn on Randolph - Frequently Asked Questions
The safety and health of our guests and staff is our top priority. Thus, we have implemented new safety standards throughout our property. Including, but not limited to deep sanitized cleaning, social distancing protocols if needed, and contactless self-check-in /check-out options. We also have hand sanitizer throughout the property available to our guests at all times.
CHECK-IN: After 3:00pm. Early check in Request can be accommodated subject to availability. Check-in Instructions are provided in your confirmation email. The hotel offers self-check-in after 6:00pm.
CHECK-OUT: 11:00am. As bookings are pre-paid, there is no formal check out process.
Yes. Hours with staff on site for different tasks during the day are usually from 6:30am to 6:00pm daily. Other than that, there is no staff onsite. Guests are welcome to check-in with staff during office hours, opt for non-contact self-check-in, or self-check-in afterhours, with custom keypad door codes that are provided in the pre-arrival email. For AFTERHOURS/EMERGENCY needs, please call: (707)257-2886 extension 3.
The inn has a private parking lot on property. The entrance to the private parking lot is on Laurel Street. There is also plenty parking available both on Laurel Street and Randolph Street around the property. Complimentary parking is available on a first come basis. ADA-defined van accessible parking is available. Inn on Randolph is not responsible for any theft or damage.
Details please refer to Inn on Randolph Property Map
A gourmet two-course breakfast with gluten-free option, along with fresh coffee, tea, orange juice, or water is offered every morning during guests’ stay. Guests can have the option to enjoy the breakfast either at the dining room or at the outdoor seatings on property shall weather allows. Complimentary room service is offered as well.
Yes, we are pleased to offer a gluten-free friendly environment for our guests. We recognize the significance of dietary needs and take great care in tailoring our food offerings based on information provided by our guests. Our daily breakfast is meticulously selected to ensure it meets the highest standards of taste and safety for those with gluten sensitivities or celiac disease. We are fully committed to accommodating the preferences and dietary requirements of our guests to the best of our ability.
The property is suitable for adults ages 18 and over. We have a no-pets policy on property, service dogs are permitted with the proper documentation.
Payment is required at the time of the reservation made. (Cancellations effect our boutique hotel significantly due to limited rooms). Standard Bookings: 15 days prior to arrival for refund. Group Bookings/Property Buyouts: 60 days prior to arrival for refund
Special Event/Non-Refundable dates: BottleRock (Thursday, Friday, Saturday, Sunday)
No credits or refunds on early departures. Hotel will retain 3% of total booking for third party credit card processing fee on cancelations. Reservations are not transferable to any other person(s). In the case of any catastrophic event, locally or nationally (fire, earthquake, pandemic) and a State of Emergency has been declared, all cancellations within our cancellation policy will be given a credit for a future stay for the amount of the deposit, or for the amount charged (Direct, Booking.com, Expedia, HotelTonight, etc.). No cash refunds. Payment Processing Fees are non-refundable. If you need to shift your reservation dates, please contact the hotel directly to avoid additional payment processing fees.
Yes, we welcome group bookings and property buyouts. We have multiple amenity spaces that can be booked for private events, meetings, and special occasions. See the Spaces page on our website for options and submit your inquires accordingly. You may also contact the hotel directly for availability, pricing, and reservations.
Each of our cottage or room is equipped with 1 King Bed. We do have connecting cottages and rooms may provide a solution for guests who may have the need. See Combined Guest Rooms Floor Plans listed on the website and below.
Yes, we do! Inn on Randolph Property Map
Yes, we do!
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Yes, the inn ensures a comfortable and hydrated stay by offering complimentary filtered water and bottled water to all guests. This service is part of our commitment to enhancing your experience and ensuring your well-being while you are with us.
Absolutely YES. The inn is committed to providing a smoke-free environment for the comfort and health of all our guests. We strictly enforce a no-smoking policy in all areas of the inn, including rooms, communal areas, and outdoor spaces. This policy is in place to ensure a clean and fresh atmosphere for everyone. Violation of this policy may result in additional cleaning fees and potential penalties to ensure adherence and maintain the high quality of our guest experience.
Yes. Complimentary high-speed Wi-Fi is available throughout the hotel for all guests during their stay. Wi-Fi password is provided on each guest’s Arrival Instruction sent prior to their arrival.
Yes. We strive to accommodate special requests, including allergy-friendly rooms. Please make sure to indicate this special request when making reservations as well as in the Pre-Arrival-Check-In Form.
Fowler Cottage, Franklin Cottage, Laurel Cottage, Randolph Cottage, Washington Cottage, Jefferson Room, Union Room.
Shower/ Spa Tub – Instructions
Turn knob inside tub to close drain. Important!!! Make sure the water is at least two inches above the highest jet. If you are using any products that bubble, please use a minimal amount (1/2 teaspoon).
The spa tubs have 3 settings, high, medium, low. Select your setting using the push button switch – first click is high, second click is medium, third click is low, and fourth click is off. Once you select a setting the tub will automatically shut itself off after 20 minutes.
About 20 minutes after the tub is drained it will turn itself on again for about 5 minutes to clean the water out of the system – do not be alarmed and do not shut it off.
As a courtesy to your neighbors, we request that you do not use the jets between 10:00pm - 8:00am.
Fowler Cottage, Franklin Cottage, Laurel Cottage, Randolph Cottage, Washington Cottage, Hannah Moore Room, Jefferson Room. For more details, please see “Guest Cottages and Rooms” page on website.
Napa is known for its exceptional dining, with several top restaurants located just 3 to 7 blocks from the inn. Nearby options include:
Certainly! Our staff is well-versed in local attractions and can provide you with a variety of recommendations to enhance your stay. From renowned wineries and exquisite dining options to unique local activities and convenient transportation options, we are here to offer tailored suggestions based on your interests.
Indeed, having journeyed so far, you are undoubtedly entitled to experience the finest offerings. Our collaborations are with seasoned local wine tour planners, adept in curating and conducting tours of exceptional quality for clientele, irrespective of their wine knowledge. Opt for private wine tours meticulously crafted by a sommelier to surpass your anticipations. We focus on boutique wineries renowned for their superior quality yet remain more affordably priced than is typical in Northern California. For any inquiries, feel free to reach out directly via email [email protected]
Yes, we do. NAPA VALLEY WINERY MAP
Yes, please refer to Best Trails to Hike in Napa Valley
Yes, please refer to Napa Valley Walking Tours
Yes, please refer to >>Napa Valley Golf Courses.
Yes, please refer to Bike Tours & Rentals
Yes, we can assist.
But please review the details information and instructions as follows.
Inn on Randolph Wine Shipping Service
(updated as of 05/01/2024)
Wine Shipping Map updated by our carrier. The states they ship to are yellow.
If they do not ship to your destination, please email [email protected] immediately, we will work on additional options or
avenues for your wine shipping needs.
Otherwise, for all states in yellow
Step 1: please fill out the Wine Shipping Form, and send your Completed Form to [email protected] and cc [email protected] .
Step 2: Please fill out the Request A Pick-Up form and make sure to specify the pick up location is “Inn on Randolph”.
Once you have done the above steps, we will coordinate with Buffalo Wine Shipping to arrange the pickup. Please leave the wines in your cottage or room upon your check out.
We will enter your cottage or room after checking out, to move the wines to our office to await Buffalo Wine Shipping pick up.
Inn on Randolph will charge USD 40/per shipment as a handling fee. It will be added to your final bill. All other costs related to the wine shipping will be settled directly between you and Buffalo Wine Shipping as indicated in the Wine Shipping Form.
Yes, please refer to the following list:
No, we do NOT.
Please follow the instructions listed in the Inn on Randolph Comphy Products Order Form
Here’s a list of day spas located in Downtown Napa, all within walking distance or a short drive from the Inn:
- Blue Water Day Spa
- Greenhaus European Day Spa
- Napa Valley Massage & Wellness Spa
- Napa River Inn Spa
- Rooftop Spa at Archer Hotel
Each of these spas offers unique services designed to help you relax and rejuvenate during your stay.
Future Gift Cards can be purchased directly on our website at innonrandolph.com/future-stay-gift-card.