SMS Privacy Policy - Inn on Randolph

Privacy Policy for Inn on Randolph

Effective Date: [01/01/2016]

Inn on Randolph ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.innonrandolph.com or communicate with us through SMS, email, or other digital communication channels. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect the following types of information when you use our website or engage with our communications:

  • Personal Information:Name, email address, phone number, postal address, and payment information.
  • Communication Data:Details of messages you send to us via text message, email, or other channels.
  • Usage Data:Information about your interaction with our website, including IP address, browser type, access times, pages viewed, and referring website addresses.
  • Device Information:Details of your device, such as mobile carrier and device ID, particularly if you interact with us via text messaging.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Provision:To provide you with information, services, and offers specific to Inn on Randolph, including booking confirmations and service updates.
  • Communication:To respond to your inquiries, provide information on bookings, special offers, and to facilitate our marketing and promotional efforts.
  • Compliance with Laws:To fulfill legal obligations or requests from law enforcement or government entities where applicable
  • Safety and Security:To monitor and ensure the security of our website and prevent potential fraud or misuse.

3. SMS and 10DLC Compliance

Inn on Randolph participates in A2P 10DLC (Application-to-Person 10-Digit Long Code) compliance requirements to ensure the lawful and transparent use of SMS for communication with our guests. This includes but is not limited to:

  • Message Consent:By providing your phone number, you consent to receive SMS messages from us regarding bookings, special offers, and updates.
  • Opt-Out:You may opt-out of receiving promotional SMS at any time by replying “STOP” to our text messages. Message frequency may vary, and message/data rates may apply
  • Data Protection:We do not sell, rent, or share your phone number with third-party marketers

4. How We Share Your Information

We may share your personal information:

  • With Service Providers:To third-party vendors who help us operate our website, process payments, or perform analytics.
  • For Legal Compliance:As necessary to comply with applicable laws, regulations, or legal processes.
  • For Business Transfers:In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

5. Security of Your Information

We take appropriate measures to secure your personal information and protect it from unauthorized access, alteration, or disclosure. However, no security measure is completely foolproof, and we cannot guarantee absolute security.

6. Your Choices and Rights

You have certain rights and choices regarding your information, including:

  • Opting Out of SMS Communication:Text "STOP" to unsubscribe from our text messages.
  • Access and Correction:Contact us to access or update your personal information.
  • Deleting Your Information:You may request that we delete your personal data, subject to legal limitations.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. When we do, we will revise the effective date at the top of this page. Please review this page regularly to stay informed.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Inn on Randolph

411 Randolph Street
Napa CA 94559
707-257-2886